Whilst the majority of UK companies are operated correctly and the owners conduct business properly there will be cases when people want to make a complaint against a company. The complaint needs to be made to the correct organisation.
Many complaints about companies can be made directly to Companies House. However, it is important to note that Companies House only deal with registered companies. They cannot help you if your complaint is against a sole trader or partnership.
The type of complaint that Companies House typically handle will relate to the company name, passing off, the registered office and other Companies Act related matters.
If you believe a company has been involved in a serious breach of the law then you may need to raise a complaint with the insolvency service.
This may include a company that-
Has a disqualified director involved in the management of the company.
Is causing harm to suppliers or customers
Breaks the law or is committing fraud (serious fraud should be reported to The Serious Fraud Office)
Has significant irregularity with its accounts or reports
For matters relating to a company’s general trading activities you may want to make a complaint to the local trading standards office. They can handle complaints relating to incorrect goods, scams, and unfair trading.
Where possible it is worth contacting the company directly to resolve matters. If this does not work then consider reporting a business to trading standards.
Please note Companies House processing times are an estimate only and not guaranteed.
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