Community home

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for Search instead for Did you mean:

Community home
Services
Pay monthly
Cancelled direct debit

Mark Topic as New
Mark Topic as Read
Float this Topic for Current User
Bookmark
Subscribe
Mute
Printer Friendly Page

Cancelled direct debit

2: Seeker

PMARY

Mark as New
Bookmark
Subscribe
Mute
Permalink
Print
Report Inappropriate Content

‎10-02-2022 12:55 PM

My 90 year old mother has cancelled her direct debit believing that would cancel her contract. She is distressed that payments have continued to be taken. She is unable to use the online chat, and she desperately needs to talk to an advisor. The customer service recorded information always directs her back to online chat. How do we actually talk to an advisor?